Terms and Conditions

The Service

Polmi records or accepts uploaded lecture audio and produces transcripts, AI summaries, and flashcards, which you can share with classmates and study groups. On our paid plans, Polmi can also translate transcripts into other languages. Polmi is a tool that helps you capture and study lecture material. It is not a substitute for your own attendance, notes, judgment, or verification.

Eligibility

You must be at least 18 years old to use the Service. By using the Service, you represent that you meet this requirement and that you are able to form a binding contract. The Service is not directed to children under 18 and we do not knowingly collect information from anyone under 18.

Accounts

You are responsible for the information you provide, for keeping your credentials confidential, and for all activity under your account. Notify us at support@polmi.app if you suspect unauthorized use. You may not share your individual account or transfer it to anyone else.

Your content and your responsibilities

You retain ownership of the audio you record or upload and of the transcripts, summaries, and flashcards generated from it ("Your Content"). You grant Murakami Labs and its subprocessors a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, transcribe, summarize, translate, and display Your Content solely to provide, secure, and improve the Service and to carry out the sharing actions you initiate. This license ends when you delete Your Content or close your account, except for content you have shared with others and copies retained in routine backups or as required by law.

Recording legality is your responsibility

You are solely responsible for having all rights, permissions, and consents necessary to record, upload, process, and share any audio and any other content you submit to the Service. This includes:

• Obtaining any consent required from instructors, speakers, and other individuals before recording them.
• Complying with all applicable recording, wiretapping, eavesdropping, one-party-consent, and two-party or all-party-consent laws in every relevant jurisdiction.
• Complying with the policies of your school, college, university, or other institution regarding recording lectures and sharing course materials.
• Respecting the intellectual property, privacy, and other rights of instructors, institutions, and third parties.

Murakami Labs is a tool provider. We do not obtain consents on your behalf, we do not monitor what you record, and we bear no responsibility for whether you had the legal right to record, upload, or share any content. You bear that responsibility entirely.

If you appear in a recording without your consent

If you are an instructor, classmate, speaker, or other third party who appears in a recording uploaded to the Service and you did not consent to that recording, you may request that the recording be removed. Send an email to privacy@murakamilabs.com describing the recording and your basis for objection. Where you can identify the specific recording (for example, by approximate date, course name, institution, and the recording user's account email if known), we will suspend access to that recording within 48 business hours pending review. Where your identity and your basis for objection can be reasonably verified, we will delete the recording within 30 days. This process is separate from our copyright takedown procedure described under "Copyright and DMCA" below and addresses recording-consent objections rather than copyright claims.

Prohibited uses

You agree not to use the Service to:

• Record or upload content you do not have the right to record or upload.
• Violate any law or any third party's rights.
• Upload malware or attempt to disrupt, probe, or gain unauthorized access to the Service.
• Reverse engineer, scrape, or build a competing product from the Service, except where this restriction is prohibited by law.
• Resell, sublicense, or commercially exploit the Service except as expressly permitted.

We may remove content or restrict features that we reasonably believe violate these Terms or the law.

AI output disclaimer

Transcripts, summaries, flashcards, and translations are generated automatically by speech-to-text and large language model systems. They may be inaccurate, incomplete, misattributed, outdated, or otherwise wrong, and quality depends on audio conditions and source material. They are not professional, academic, legal, medical, or financial advice. The Service is a study aid, not a substitute for course materials, attendance, your own notes, or your instructor's guidance. Errors in the output that affect your academic performance are your responsibility to detect and correct before relying on them. You must independently verify any output against the original source before relying on it, including for coursework, exams, or any decision. You are responsible for how you use the output.

Transcripts, summaries, flashcards, and translations produced by the Service are computer-generated output created by speech-to-text and large-language-model systems acting on the audio you provide. Any factual statement, attribution, or quote that appears in this output is computer-generated and is not a statement by Murakami Labs. We do not verify the accuracy of these outputs before delivering them to you. You are responsible for reviewing any output before relying on it, sharing it, or otherwise treating it as accurate, including any factual assertion or quotation it may contain about identifiable people. We do not endorse, ratify, or vouch for any content produced by the Service. Translation features specifically may produce paraphrased, mistranslated, or otherwise inaccurate output. Translated transcripts are not certified translations and must not be relied upon for academic, legal, or other purposes that require translation accuracy.

Subscriptions, billing, and renewal

The Service offers free and paid plans. A free trial may be available and is subject to the device-integrity and anti-abuse measures described in our Privacy Policy.

Auto-renewal notice

Paid subscriptions to the Service automatically renew at the end of each billing period at the then-current price until you cancel. You may cancel at any time as described below. For users in California, New York, Oregon, and other states with auto-renewal disclosure laws, we will send a renewal reminder at least 3 days but no more than 21 days before each annual renewal, and we will honor any specific notice and cancellation requirements of your state.

In-app purchases (individual plans)

Individual plans are sold through the Apple App Store or Google Play as in-app purchases, and your purchase is also subject to the terms of the applicable store. These subscriptions auto-renew at the then-current price unless you cancel at least 24 hours before the end of the current period. You manage, cancel, and request refunds for these subscriptions through your Apple or Google account, and refunds follow that store's policies.

Web purchases (Roundtable)

Roundtable, our group bundle of five Notebook seats, is sold on the web through a third-party payment processor that acts as merchant of record. These subscriptions auto-renew at the then-current price until cancelled. You may cancel through your account or by contacting support@polmi.app, and cancellation takes effect at the end of the current billing period. Refunds follow the payment processor's policies and any mandatory consumer-protection rights that apply to you.

Roundtable internal arrangements

The person who purchases a Roundtable is the contracting customer ("Roundtable Owner") and is responsible for paying for the entire bundle. Other users who receive seats under the bundle ("Roundtable Members") have access only while the bundle is active and the Roundtable Owner remains in good standing. The Roundtable Owner may invite, remove, or reassign seats at any time within the Service. Murakami Labs does not mediate internal disputes among Roundtable Members, including disputes about cost-sharing, seat assignment, or shared library contents. If the Roundtable Owner cancels the bundle or the bundle lapses for non-payment, all Roundtable Members lose access at the end of the current billing period. Sharing a Roundtable Member seat with any person who has not been invited by the Roundtable Owner is a violation of these Terms.

Price changes and taxes

We may change prices and plan features. We will give notice of material price changes before they take effect, and changes apply to the next renewal. Prices are exclusive of taxes unless stated, and you are responsible for applicable taxes.

Copyright and DMCA

We respect intellectual property rights and expect you to do the same. If you believe content on the Service infringes your copyright, send a notice to dmca@murakamilabs.com that includes: a description of the work you claim is infringed; a description of the material you say is infringing and information reasonably sufficient to locate it; your contact information; a statement that you have a good-faith belief the use is not authorized by the rights holder, its agent, or the law; a statement, under penalty of perjury, that the information in your notice is accurate and that you are the rights holder or authorized to act on its behalf; and your physical or electronic signature. We will remove or disable access to material we determine to be infringing, and we will terminate the accounts of users who are repeat infringers. If you believe your content was removed in error, you may send a counter-notice to the same address.

Feedback

If you send us ideas, suggestions, or other feedback about the Service, you grant Murakami Labs a perpetual, irrevocable, worldwide, royalty-free license to use that feedback for any purpose without any obligation or compensation to you. We are free to use feedback without restriction, and you waive any claim that our use infringes your rights.

Changes to the Service

We may add, change, suspend, or discontinue any part of the Service at any time, including features, plans, and limits, with or without notice. To the maximum extent permitted by applicable law, we are not liable to you or anyone else for any change, suspension, or discontinuation of the Service or any part of it.

Disclaimer of warranties

To the maximum extent permitted by applicable law, the Service and all content and output are provided "as is" and "as available", with all faults and without warranty of any kind. Murakami Labs disclaims all warranties, whether express, implied, statutory, or otherwise, including any implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, and any warranties regarding the accuracy, reliability, or completeness of transcripts, summaries, flashcards, or translations, or that the Service will be uninterrupted, secure, error-free, or available. No advice or information obtained from the Service creates any warranty not expressly stated here. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

Limitation of liability

To the maximum extent permitted by applicable law:

• Murakami Labs and its owners, contractors, subprocessors, and service providers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for any loss of profits, revenue, data, goodwill, study results, or academic outcomes, whether based in contract, tort, strict liability, or any other theory, even if advised of the possibility of such damages and even if a remedy fails of its essential purpose.
• The total aggregate liability of Murakami Labs arising out of or relating to the Service or these Terms will not exceed the greater of the total amount you paid us for the Service in the twelve months before the event giving rise to the liability, or one hundred United States dollars (USD 100).

These limitations apply to the fullest extent permitted by law. Some jurisdictions do not allow certain limitations, so some may not apply to you, and nothing in this section limits liability that cannot be limited under applicable law.

Indemnification

To the maximum extent permitted by applicable law, you agree to defend, indemnify, and hold harmless Murakami Labs and its owners, contractors, subprocessors, and service providers from and against any claims, demands, damages, losses, liabilities, costs, and expenses, including reasonable legal fees, arising out of or related to:

• Your Content and any audio you record, upload, or share.
• Your use or misuse of the Service.
• Your violation of these Terms or any law.
• Your failure to obtain any consent, permission, or right required to record, upload, process, or share content, including any claim by an instructor, institution, speaker, or other third party.
• Your infringement or violation of any third party's intellectual property, privacy, or other rights.
• Any claim arising from output produced by the Service that contains a hallucinated, misattributed, or otherwise inaccurate statement about a third party, including claims for defamation, false light, or related theories, where you shared, published, or otherwise disseminated that output.

We may assume the exclusive defense and control of any matter subject to indemnification, in which case you agree to cooperate with us.

Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, at any time and for any reason or no reason, with or without notice, including if we believe you have violated these Terms or the law or to protect the Service or other users. You may stop using the Service at any time and may close your account by contacting support@polmi.app. On termination, your right to use the Service ends. The sections titled "Your content and your responsibilities", "AI output disclaimer", "Copyright and DMCA", "Feedback", "Disclaimer of warranties", "Limitation of liability", "Indemnification", "Dispute resolution, arbitration, and class-action waiver", "Governing law", and "General terms" survive, along with any other provision that by its nature should survive.

Dispute resolution, arbitration, and class-action waiver

Please read this section carefully. It affects how disputes between you and Murakami Labs are resolved.

Informal dispute resolution

Before filing any formal proceeding, you agree to first attempt to resolve the dispute by writing to legal@murakamilabs.com with a clear description of the dispute and the relief you seek. We will reply in good faith within 30 days. If a dispute remains unresolved 60 days after that notice, either party may proceed under the applicable formal process below.

Binding individual arbitration for US-resident users

If you are a resident of the United States, any dispute arising out of or related to these Terms or your use of the Service that is not resolved through informal dispute resolution shall be resolved by binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules then in effect. The arbitration shall take place in English in a location convenient to you or by remote means. Judgment on the award may be entered in any court of competent jurisdiction. The arbitrator, not any court, has exclusive authority to resolve disputes about the formation, scope, or enforceability of this arbitration agreement.

Class action waiver

To the maximum extent permitted by applicable law, you and Murakami Labs each agree to bring claims against the other only in your or its individual capacity, and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. The arbitrator may not consolidate claims of multiple users and may not preside over any form of class or representative proceeding. If this class action waiver is found unenforceable in a particular dispute, the arbitration provision above shall be severable from these Terms for that dispute only.

Opt-out from arbitration and class action waiver

You may opt out of the arbitration provision and class action waiver by sending written notice to legal@murakamilabs.com within 30 days of first using the Service or first accepting these Terms, whichever is later. Notice must include your name, an explicit statement that you opt out of arbitration, and the email address you use to reach us.

Carve-outs

Nothing in this section prevents either party from (a) bringing an individual claim in small-claims court, (b) seeking injunctive or equitable relief in a court of competent jurisdiction for actual or threatened infringement, misappropriation, or violation of intellectual-property or confidentiality rights, or (c) exercising non-waivable rights under applicable consumer-protection law.

Consumers in the EU, UK, and other regimes with non-waivable rights

If you are a consumer resident in a jurisdiction whose law gives you the right to bring proceedings in your local courts (including the EU, EEA, UK, Switzerland, Brazil, and Australia), the arbitration provision above does not deprive you of that right or of the protection afforded to you by mandatory provisions of your local law.

Governing law

These Terms and any dispute arising out of or relating to them or the Service are governed by the laws of the Republic of the Philippines, without regard to its conflict-of-laws rules. Subject to the arbitration section above for users resident outside the Philippines, the courts of the city in which Murakami Labs OPC maintains its registered office (as of the date of these Terms, the City of Valenzuela, Third District, National Capital Region, Republic of the Philippines) have venue over any dispute not subject to arbitration. If Murakami Labs OPC relocates its registered office, the venue updates accordingly. This choice of law does not deprive you of the protection of any mandatory consumer-protection rules of the jurisdiction in which you habitually reside, including in the European Economic Area, the United Kingdom, Brazil, Australia, and other jurisdictions with non-waivable consumer-protection rights.

General terms

Mandatory rights preserved

Nothing in these Terms excludes, restricts, or limits any right or remedy that cannot be excluded, restricted, or limited under the law that applies to you, including mandatory consumer-protection rights in the European Union, the United Kingdom, Australia, and other jurisdictions. Where any provision conflicts with such a right, that provision applies only to the extent permitted by law, and the rest of these Terms remain in effect.

Changes to these Terms

We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, provide additional notice through the Service or by email. Your continued use of the Service after an update takes effect means you accept the revised Terms.

Severability

If any provision of these Terms is held invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

Entire agreement

These Terms and the Privacy Policy are the entire agreement between you and Murakami Labs regarding the Service and supersede any prior agreements on that subject.

Assignment

You may not assign or transfer these Terms or your rights under them without our prior written consent. We may assign these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, financing, reorganization, or sale of assets, without your consent.

Force majeure

Murakami Labs is not responsible for any unavailability or performance issue caused by events outside our reasonable control, including acts of God, natural disasters, internet outages, third-party service failures (including failures by our hosting, DNS, AI, analytics, payment, or email providers), war, terrorism, government action, labor disputes, public health events, or any similar cause.

No waiver

Our failure to enforce any provision of these Terms is not a waiver of that provision or of our right to enforce it later.

Notices and contact

We may provide notices to you through the Service or by email to the address on your account. Material changes to these Terms will be displayed prominently in-app for a reasonable period and emailed to the address on your account at least 30 days before they take effect, where required by applicable law. You can contact Murakami Labs at the following addresses:

• support@polmi.app for general support and account help.
• legal@murakamilabs.com for arbitration opt-out and other legal correspondence.
• dmca@murakamilabs.com for copyright and DMCA notices.
• privacy@murakamilabs.com for privacy questions, data-rights requests, and objections to a recording in which you appear.
• dpo@murakamilabs.com to reach our Data Protection Officer.