Support

Email us

Write to support@polmi.app. Tell us what you were doing and what happened. If a specific lecture went wrong, mention its title and roughly when you recorded it, so we can find it. For privacy or studio inquiries, see the contact page.

Common things

A lecture failed to process

Open the lecture and try again. If it still fails, send us the title and the file (or the recording) and we will look at it.

My recording stopped early

Each plan has a maximum lecture length (3 to 6 hours). Polmi stops a recording before it would pass your plan’s limit so nothing is wasted. See pricing for the limits.

Billing and plans

Individual plans are managed in the app through the App Store or Google Play. Roundtable, our group bundle of five Notebook plans, is managed here on the web.

Groups

Groups are free for everyone. Create or join a group, share your own lectures, and read what classmates share at no cost. Paid plans cover recording your own lectures. Roundtable bundles five Notebook plans for a group, billed on the web.

Want a feature?

We keep a running list. Tell us what would help on the request a feature page.

We are a small studio, so replies can take a day or two. We do read all of them.